DELIVERY & SHIPPING POLICY


DELIVERY POLICY

  1. All deliveries are within Malaysia, Brunei, Indonesia & Singapore. Street names and postcode must be correct and accurate.
  2. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  3. If you are not at home to receive your parcel, please be responsible to contact the carrier service (courier service) within a stipulated timeframe for your next deliveries or pick up.
  4. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
  5. We only use standard packaging materials for all orders.
  6. We deliver each order to one delivery address within Malaysia via NinjaVan & for International order, customer may pick their delivery option listed by EasyParcel.

 

SHIPPING CHARGES

  1. We provide FREE DELIVERY for every transaction for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. International order is subject to per *kg by EasyParcel.
  3. STRICTLY NO REFUND for shipping & handling charges.
  4. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Confirmed orders will be processed within the next three (3) business working days, excluding Saturday, Sunday & public holidays.
  3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 1 - 4 business working days.*
  • Sabah & Sarawak : 1 - 7 business working days.*

*subject to courier service’s changes.

 

SALES, PROMOTIONS & FESTIVE SEASON

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.
  2. For festive season, please check with us in advance in addition to the regular lead time required.

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