DELIVERY & SHIPPING POLICY
- All deliveries are within Malaysia, Brunei, Indonesia & Singapore. Street names and postcode must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your parcel, please be responsible to contact the carrier service (courier service) within a stipulated timeframe for your next deliveries or pick up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia via NinjaVan & for International order, customer may pick their delivery option listed by EasyParcel.
- We provide FREE DELIVERY for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
- International order is subject to per *kg by EasyParcel.
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next three (3) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 1 - 4 business working days.*
- Sabah & Sarawak : 1 - 7 business working days.*
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVE SEASON
- During peak online sales & promotional periods, orders and deliveries may take longer time.
- For festive season, please check with us in advance in addition to the regular lead time required.